Certifications and Warranty

Certifications

Upon request, we are happy to give our clients specific certifications demonstrating the level of quality and safety of the Rintal products they’ve purchased.

Structural specs
A report signed by a Rintal engineer structural engineer showing the structural specs for particularly complex projects, or for those completed for public entities. This service, with high added value, is delivered by top professionals who are authorized to provide this documentation.

Declaration of Compliance
A document certifying that the product complies with its intended use (primary or secondary). You may also request an additional document stating what are the loads imposed on the building structure.

DIA and SCIA Notification
A statement issued by the Rintal structural engineer that the designer must submit: either a Start of Construction Notification (Denuncia di Inizio Attività, or DIA) or Business Start-up Notification (Segnalazione certificata di inizio attività or SCIA). This statement, which can be performed by third-party professionals, is issued by Rintal on terms more favorable than those generally applied.

Warranty

PRODUCT WARRANTY
All Rintal products are covered by a 24-month warranty, during which we are committed to doing repairs and maintenance for free in the case of defects in materials or workmanship.

The conditions of the warranty are contained in the manual, delivered with your Rintal product.

ISO 9001:2008 CERTIFICATION

The satisfaction of our customers is the core value that we pursue.

Therefore, we aim at continuous improvement and our business system is certified annually according to ISO 9001: 2008.

This certification ensures an organized design and production system, demonstrating the high level of quality of our products and services.

ENVIRONMENT AND QUALITY
Respect for the environment is one of the most important values for Rintal, and it is our interest to monitor the impact of our production on nature.

We manage the production chain of our wood and produce beech panels directly to ensure a high level of quality and consistent with our customers, while maintaining our respect for the environment.

We also use non-toxic, water-based paint for wood, and our iron parts are treated to guarantee high resistance compared to craft paint systems.

Lastly, we have devised an exclusive, proprietary system of lacquering wood using polypropylene micro-particles to make the surface less slippery and more resistant to scratches, abrasion and UV rays responsible for the color changes.

AFTER-SALES SERVICE
We know that even after a purchase, there may be doubts or requests of various kinds.
Our After Sales Service assists our clients with professionalism and efficiency.
To contact the After Sales Service send a written request using the following form.